Terms & Condition

Alpha Realtors Terms & Condition

This website is owned and controlled by Alpha Realtors. If you use this website you agree to the terms and conditions set out below. Alpha Realtors is a private limited company registered in England with registered number 14815461. Our registered office is 1st Floor, Berkley House, Berkley Square, Mayfair, London, W1J 6BD.

Disclaimer

While Alpha Realtors makes every effort to ensure that everything on the website is accurate and complete, we provide it for information only, so it is indicative rather than definitive. We thus make no explicit or implicit guarantee of its accuracy, and, as far as applicable laws allow, we neither accept responsibility for errors, inaccuracies or omissions, nor for loss that may result directly or indirectly from reliance on its content. Users of the website should not take or omit to take any action that relies on information on the website. Alpha Realtors may correct or update the website without prior notice.

Intellectual Property

This website is owned and controlled by Alpha Realtors. Unless otherwise noted, all information featured on the Alpha Realtors website, (whether text or images), is protected by our intellectual property rights. All such rights are reserved. Nothing on this site should be construed as granting any licence or rights to use or distribute any site content without express written agreement.

You may not download, display, copy, distribute or print any part of the content except to your own computer for your personal non-commercial use. You must not change frame or inline (mirror) any of the content of our website and you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.

You must not use any part of the content on our site for commercial purposes.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Interruption

Alpha Realtors neither guarantees that the website will be uninterrupted or without delay nor that it will be error-free or virus-free. The website is provided ‘as is’ without warranties of any kind. Alpha Realtors will not be responsible and will not accept any liability whatsoever for any viruses which may infect your computer by reason of your use of or downloading of applications (including .exe applications) from this website. Important Information relating to properties displayed on the website
Particulars: Any property particulars are not an offer or contract, nor part of one. You should not rely on statements by Alpha Realtors in the particulars or by word of mouth or in writing (“information”) as being factually accurate about the property, its condition or its value. Neither Alpha Realtors nor any joint agent has any authority to make any representations about the property, and accordingly any information given is entirely without responsibility on the part of the agents, seller(s) or lessor(s).

Photos etc: The photographs show only certain parts of the property as they appeared at the time they were taken. Areas, measurements and distances given are approximate only. Any computer generated image gives only an indication as to how the property may look and this may change at any time.

Regulations etc: Any reference to alterations to, or use of, any part of the property does not mean that any necessary planning, building regulations or other consent has been obtained. A buyer or lessee must find out by inspection or in other ways that these matters have been properly dealt with and that all information is correct.

VAT: The VAT position relating to the property may change without notice.
Information on the website about a property is liable to be changed at any time.

Links

Links on this website may lead to servers maintained by individuals or organisations other than Alpha Realtors. Alpha Realtors makes no representation or warranty regarding the accuracy, timeliness, suitability or any other aspect of the information located on such servers and neither monitors nor endorses such servers or content.

If you link to our website we may require you at any time at our absolute discretion to remove the Link

 

Law

Any terms and conditions concerning the usage of this website will be governed by the laws of England, and any dispute concerning use of this website will be determined exclusively by the English Courts.

How do we collect personal information about you?

We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example when you:

  • Enquire about specific properties for sale or for rent
  • Ask us to value your property
  • Register for our email newsletters
  • Participate in one of our surveys
  • Interact with us on our social media sites

We also obtain personal information relating to you using automated technical means when you visit our website.

What type of personal information is collected?

The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.

The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.

How long do we retain your personal information?

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.

We will retain your personal data whilst you use our services (or whilst we provide services connected to you) and/or are in communication with us and for at least seven years thereafter, for legal, regulatory and accounting purposes. If we need to retain your personal data for longer, we will take into consideration the potential risks in continuing to store your data against why we might need to keep it. In some circumstances we might anonymise your personal data so it is not associated with you, and we may then use this information indefinitely.

How do we use your personal information?

We may use the information that you directly provide to us in the following ways:

We may use your name, address and contact details for the purpose of carrying out our obligations arising from any contracts entered into by you and Alpha Realtors such as providing you with products and services you have requested, visiting and arranging viewings of your property. Our legal basis for this use is that it is necessary for the performance of a contract to which you are party.

  • We may use your name, email address and postal address to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests and arranging visits to your property by our staff. Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of Alpha Realtors business in response to customer enquiries or requests.
  • We may use your name, email address and postal address to provide you with information regarding similar goods and services to those you have already enquired about or purchased. Our legal basis for this use is our legitimate interests, namely the ongoing marketing of our goods and services to individuals with whom we have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services.
  • Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services, we may use your name, email address, postal address or phone number to notify you of changes to the terms and conditions of our services. Our legal basis for this use is our legitimate interests, namely the administration and management of our business contracts and relationships.
  • We may use your name, email address and postal address to send you marketing communications, if you have chosen to receive these. These may include information about properties for rent or for sale, the current property market, promotions or offers. Our legal basis for this use is consent.
  •  We may use the information that we automatically collect using technical means through our website to:
  • Administer our site and for troubleshooting, testing, research and statistical purposes. We use Google Analytics, a third party website monitoring tool. For more information, see our Cookie Policy. Our legal basis for this is our legitimate interests, namely [monitoring the use of our software and IT systems, improving our website
  • Measure or understand the effectiveness of our own advertising activityOur legal basis for this use is our legitimate interests, namely improving the relevancy of our advertising

This automated collection of information may involve the use of cookies.  Please see our Cookies Policy for further details.

We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us).

We may also use any of your personal information that we collect from you directly][and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.

Who has access to information?

We will not sell or rent your information to third parties.

We may pass your information to third party service providers, including but not limited to:

Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.

We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

Your rights

In this section we have summarised the rights that you have under data protection law.  Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries.  Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. 

You have the right

  • To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose. When we collect your data, you can choose whether or not you wish to receive marketing communications from us. If you wish to stop receiving marketing communications, you can opt out at any time by emailing us at info@alpharealtors.co.uk .
  • To access the information we hold about you and certain information about our processing of it and your rights in relation to it.
  • In certain circumstances, to obtain erasure of the personal information we hold about you, subject to certain exceptions.
  • To rectification of the information we hold about you.
  • In certain circumstances, to restrict our processing of your personal information or object to us processing it If you object, we will stop processing your personal information unless certain exceptions apply.
  • Where our legal basis for processing your personal information is your consent or the performance of a contract and we process it by automated means, to be provided with the personal information we hold about you in structured, commonly used and machine readable format and to transmit the information to another controller.
  • To not be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly affecting you, subject to certain exceptions.
  • Where our processing of your personal information is based on your consent, to withdraw that consent at any time. If you withdraw your consent, we will stop the relevant processing, but it will not affect the lawfulness of our processing before the withdrawal.